Our quality pledge is to exceed the expectations of our customers with the most advanced and innovative surface cladding solutions for the protection of high value industrial assets. The Whertec Quality Policy is not just about quality processes. It outlines our goal for achieving sustained growth in our business by recognizing that growth only happens by meeting or exceeding customer expectations on every service opportunity.
Whertec views each shop and field opportunity as a chance to continue building our customer’s trust and confidence while delivering the best value and leadership in the marketplace. We recognize that the best way to achieve this goal is through innovation and best-in-class personnel, training, equipment and technology.
"Our goal is to meet and exceed customer expectations on every service opportunity."
At Whertec, we promise quality in what we do and how we do it. We are committed to the following:
- We will provide our customers with the highest quality products and industrial services that are executed in a professional, responsive, safe and cost-effective manner.
- We will strive for ZERO defects in the installation of our surface protection technologies, through stringent process quality control and documentation
- We will challenge ourselves every day to continuous improvement, to achieve total customer satisfaction.
- We will ensure that our quality pledge is understood, implemented and maintained by all Whertec employees at all levels of the organization.